Returns & Refunds Policy

Most items can be returned within 7 days of delivery, provided they are unused, unworn and in their original packaging with tags attached. Perishable, personalised or made-to-order items are not eligible for return unless faulty.

How to start a return

Sign in to your account and open the order, or contact us via the contact page with your order number. We'll confirm eligibility and the return address.

Refunds

Once we receive and inspect the returned item, refunds are issued to the original payment method within 5–7 working days. Orders paid by cash on delivery are refunded to a bank account you provide. Shipping charges are refunded only when the return is due to our error or a faulty item.

Damaged or incorrect items

If an item arrives damaged, faulty or different from what you ordered, contact us within 48 hours of delivery with photos where possible — we'll arrange a replacement or full refund, including shipping, at no cost to you.

Exchanges

We don't offer direct exchanges — return the original item for a refund and place a new order for the item you'd prefer.