Privacy Policy

This Privacy Policy explains how Shopora Pvt Ltd collects, uses and protects your personal data when you use this website, in line with India's Digital Personal Data Protection Act, 2023 (DPDP Act).

Information we collect

To fulfil orders and support your account we collect your name, email, phone number, delivery and billing addresses, and order history. If you create an account we also store your login credentials (encrypted). We do not collect more than we need to run the store.

How we use it

Your data is used to process and deliver orders, generate GST-compliant invoices, provide customer support, and — only with your consent — send order and marketing updates. Payments are processed by Razorpay; we do not store your card, UPI or bank details ourselves.

Cookies

We use essential cookies to keep you signed in and remember your bag. Analytics cookies (see our use of Google Analytics, where enabled) are only set to understand site usage and are never used to identify you personally.

Sharing your data

We share data only with the providers needed to run the store — our payment gateway (Razorpay), shipping carriers, and email/SMS providers — strictly to complete your order. We do not sell personal data to third parties.

Your rights

Under the DPDP Act you may request access to, correction of, or deletion of your personal data at any time. To exercise these rights, contact us at our support email.

Data retention

We retain order and invoice records for as long as required under Indian tax law, and account data for as long as your account stays active or as required by law thereafter.